PURCHASES & RETURNS
Last updated: 2 September 2026
1. Epsom Silks does not sell directly through this website
The Epsom Silks website is an information, promotional and brand-awareness website. Products featured on the website are offered for sale through the Epsom Silks eBay shop. There is currently no shopping basket, checkout or direct purchasing facility on epsomsilks.co.uk.
2. Purchasing an Epsom Silks item
Where an item is available for purchase, the website may provide a link to the relevant eBay listing. If you choose to purchase an item, the purchase takes place through eBay, rather than through the Epsom Silks website. The eBay listing and applicable eBay terms, policies and buyer protections apply to the transaction.
3. Product information
We make reasonable efforts to ensure that information and photographs displayed on the website accurately represent the products featured. However, the eBay listing should always be treated as the definitive source of information for a particular sale, including price, availability, condition, measurements, photographs, postage, payment and returns information.
4. Returns for eBay purchases
Returns for purchases made through eBay are dealt with through eBay’s applicable returns process and policies and the return information shown on the individual eBay listing. Epsom Silks does not operate a separate returns system through this website.
5. Change-of-mind returns
Whether a change-of-mind return is accepted will depend on the return terms stated on the relevant eBay listing and the applicable eBay rules.
6. Items that are not as described or other problems
If an item purchased through eBay is damaged, materially different from its description, or there is another problem with the transaction, please contact Epsom Silks and use the applicable eBay process. eBay’s buyer protections may apply independently of a seller’s voluntary returns policy.
7. Refunds
Where a refund is required for an eBay transaction, it will be dealt with through the applicable eBay process. Please follow the instructions provided by eBay.
8. Questions about an item
If you have a question about an Epsom Silks item featured on the website before purchasing, you can contact us at info@epsomsilks.co.uk. For questions about an existing eBay order or return request, you should also use the eBay transaction and return process.
9. Legal rights
Nothing on this website is intended to remove or restrict any rights or protections that apply to a particular transaction under applicable law.