Epsom Silks Privacy Policy
Last updated: 2 September 2026
1. Who is responsible for your personal information?
For the purposes of applicable UK data protection law, the organisation responsible for your personal information is Epsom Silks.
Email: info@epsomsilks.co.uk
If you have questions about this Privacy Policy or how your information is used, please contact us.
2. What information may we collect?
Depending on how you interact with Epsom Silks, we may collect your name, email address, telephone number where provided, information in messages or enquiries, and technical information about your visit where collected. We may also process information relating to cookies and similar technologies.
3. How do we collect your information?
We may collect personal information when you contact us by email or through the website, enquire about an item, interact with the website, or communicate with us through third-party platforms such as eBay or social media.
4. How do we use your information?
We may use personal information to respond to enquiries, provide information about Epsom Silks and its products, help visitors locate relevant eBay listings, communicate about enquiries, maintain and improve the website, maintain website security, understand website use where appropriate analytics are used, comply with legal obligations, and send marketing communications where legally permitted.
5. Lawful bases
Depending on the circumstances, we may rely on legitimate interests, consent, or legal obligation. Where consent is required, we will ask for it before processing information for that purpose and you can withdraw consent at any time.
6. Marketing
Where legally permitted, we may send information about Epsom Silks, new products, collections or updates. Where consent is required, we will obtain appropriate consent. You can ask us to stop marketing communications at any time. We do not sell or rent your personal information.
7. Who may receive your information?
Where necessary, we may share information with website hosting and technical providers, analytics providers where used, IT and security providers, professional advisers where necessary, and third-party platforms where relevant to an enquiry or transaction. We only share information reasonably necessary for the relevant purpose.
8. Third-party websites and platforms
The Epsom Silks website may contain links to third-party websites and platforms, including eBay, Instagram and Facebook. Those services process information according to their own privacy policies and terms. Epsom Silks does not control how third-party platforms process personal information.
9. Cookies and analytics
The website may use cookies and similar technologies. Strictly necessary cookies may be required for the website to function. Non-essential analytics, advertising or tracking technologies may require consent. Where consent is required, we will ask before using the relevant technology. Further information is provided in our Cookie Policy.
10. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal and accounting requirements.
11. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and unauthorised disclosure.
12. Transfers outside the UK
Some service providers may process information outside the United Kingdom. Where this happens, we will take appropriate steps required by UK data protection law.
13. Your rights
Depending on the circumstances, you may have rights to access, correct, delete or restrict processing of your personal information, object to certain processing including direct marketing, request portability of certain information, and withdraw consent where consent is the lawful basis. Contact info@epsomsilks.co.uk to exercise a right. We may need to verify your identity.
14. Complaints
Please contact Epsom Silks first if you have concerns. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
15. Changes and contact
We may update this Privacy Policy to reflect changes to our website, business or legal requirements. The latest version will be published on this page.
Epsom Silks
Email: info@epsomsilks.co.uk